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Frequently asked questions
What is Socify?
Socify is a unified REST API for public social media data. Authenticate with one API key, call any of nine platforms, and get consistent JSON back: built for apps, scripts, and agents.
Which platforms do you support?
Instagram, TikTok, YouTube, Threads, Reddit, LinkedIn, Twitch, X (Twitter), and Snapchat. Every plan includes all nine platforms; there is no per-platform upsell.
How do credits work?
Each successful lookup costs credits (typically 1 or more, documented per endpoint). Unused credits reset at the start of each billing month and do not roll over. If your balance is too low, the API returns 402 before the lookup runs.
Is there a free plan?
Yes. The Free plan includes 100 credits every month, renews automatically, and does not require a credit card. You can upgrade anytime from the dashboard when you need more volume.
How do I authenticate?
Create an API key in the dashboard, then send it as a Bearer token in the Authorization header on every request. One key works across all platforms and endpoints.
What does a successful response look like?
Every successful response uses a consistent envelope with ok, platform, resource, data, and meta. Meta includes credits charged and latency so you can meter usage without extra bookkeeping.
Can I use Socify from AI agents or automation?
Yes. Socify is designed for predictable REST lookups you can call in a loop: no browser automation, no Actor marketplace, no brittle HTML scraping in your own code.
Are there rate limits?
No request-per-minute or concurrency caps. Monthly credits are the only hard quota: every plan includes all nine platforms and every public endpoint. If a lookup fails upstream, you are not charged.
Do you store or sell the data I request?
We process requests to return public social data to you. We do not sell your query data or scraped payloads as a product. See our Privacy Policy for what we collect (account, billing, and operational logs) and why.
Is scraping public social data allowed?
You are responsible for using Socify in compliance with applicable laws and each platform’s terms. Socify provides technical access to publicly available data; you decide what you store, display, or automate with it.
How do I upgrade, downgrade, or cancel?
Manage plans from dashboard billing. Paid plans are billed monthly via Stripe. You can switch plans or cancel through the customer portal; access continues through the end of the current paid period unless stated otherwise at checkout.
What if a platform or endpoint is down?
Upstream platforms change often. Failed or unavailable lookups are not charged when we cannot complete the request. Check the status page and docs for current coverage, and retry with backoff on transient errors.
Do you publish an uptime SLA?
Yes. Socify publishes a 99.97% uptime SLA for the API service. Live health and historical uptime for every endpoint are on the status page. Upstream platform outages can still return failed lookups; those are not charged.
Do unused credits roll over?
No. Monthly credits reset each billing cycle. Buy or upgrade to a higher plan if you need more headroom within the month.
How do I get support?
Free and Builder plans include docs and email/community support. Growth and Business include priority email support. Start with the docs, then reach out from your account email if something is blocked.
Ready to try Socify?
Start free with 100 credits / month. No credit card required.